What entered the machine?

Classify each item by the role it plays on the way to an answer.

Someone asks: “What is the return window?”. The system receives the question, a store rule, and a handbook excerpt. Then it answers and points to the source.

The answer depends on what entered the system — and each piece has a different role.

What is the return window?

Handbook excerpt with the 30-day policy

You can return the product within 30 days.

Returns handbook, section 4

Store rule: personalized items cannot be returned