Boss: which search to use?
The manuals use technical terms such as “descale”.
The user types the exact code “E-42”.
The user asks for “valve V-7”.
The user says: “the machine blinks and stops”.
They write “refund”; the text says “money back”.
They mention “X200” and ask how to “remove limescale”.
They cite “E-42” and describe the fault in other words.